Privacy Policy

Last Updated: 16^th December 2022

In this Privacy Policy, we explain how Regal Gray Limited and its affiliates, including, but not limited to, Daruk (collectively, the “Company”, “we”, or “us”), gather and utilise your personal information.

The Company is committed to protecting your privacy and the security of your individual data. This Privacy Policy explains how you can review, change, or delete the personal information we have collected from you.

You are consenting to the collection, use, and sharing of your information by the Company in the ways stated in this Privacy Policy by using the Company’s products, applications, sites, or other services. Please stop using any of the Company’s applications, websites, or services if you don’t agree with policies.

Residents of the European Union (EU): Residents of the EU should also view the section of this Privacy Policy titled “Information Collected from Individuals in the European Union” to learn additional information about how we collect and use your personal information in compliance with EU data protection laws.

Information that directly or indirectly identifies, refers to, or depicts you or your household is considered personal information for the purposes of this Privacy Policy. It is possible that third parties may be able to individually identify you by other means, including by connecting seemingly anonymous information about your Internet behaviour with other records. This is one of the ways that this may be accomplished.

We acquire personal information from a wide number of sources, including the ones listed below, as will be explained in further detail below:

• Social media providers
• Data aggregators
• Public databases
• Technologies for monitoring, and
• Data coming straight from you.

Please contact us using the information provided in the “How to Contact Us” section of this Privacy Policy if you have any questions regarding this Privacy Policy or how we handle your personal information if you have any questions regarding this Privacy Policy or how we handle your personal information.

Information Regarding Yourself That We Do Collect

Different sorts of your personal information may be collected by us, used by us, stored by us, and transferred to third parties, depending on how we engage with you. These are the following:

• Identifiers include your name and title, for example. We may also collect your birth date or gender, but we will only do so if you choose to offer it to us, such as in a product review or the preferences for your account. Identifiers can also include Contact Information, such as your postal address, billing address, email address, and telephone number. Identifiers can also include your name (s).

Account Profile Information includes details about your account that you gave when you registered for the account, such as your username or another similar identifier, account password, purchase or order history, and your hobbies.

Information pertaining to business transactions, such as credit card, debit card, and other payment-related financial data.

Information Collected Through Correspondence; This includes anything that you may send to us in the course of your contacts with us, such as your intended or actual usage of our goods, inquiries regarding our products, and records of your conversations with us.

Information Regarding Your Health, more particularly, any adverse reactions you may have to one of our products, as well as any other relevant health information that you may choose to share with us

Electronic and Internet-Related activity Information such as your internet protocol (“IP”) address; the software and version of your web browser; information about the page you came from if you arrived at the services through a link from another website; your mobile device identifier and other information about devices you use to access the services. We also collect information about your activity while using our services, including information that we may gather through the use of cookies, web beacons, and other similar tools that tell us which pages you choose to view, as well as queries you make using our “search” function. This information includes information about your activity online, such as the information described above. Please refer to the “Cookies and Tracking” section of this Privacy Policy for further information regarding how and when we collect this information as well as what we do with it after we have collected it.

Information Regarding Marketing and Communications, Such as Your Preferences Regarding Receiving Marketing, Promotions, and Sales Offers From Us; Photographs Containing Images of You That You May Choose To Provide To Us As Part Of A Sweepstakes Or Contest;

Information Obtained From People Residing In Countries Other Than the United States

Our services are based in the United States; consequently, if you are accessing the services from a location that is not within the United States, such as the European Union or the European Economic Area, and you provide us with personal information, please be aware that your personal information will be transferred, stored, and processed in the United States using appropriate transfer mechanisms as required by applicable law. If you are accessing the services from a location that is not within the United States, including the European Union or the European Economic Area, please note that This is done either to guarantee that we are able to deliver our services to you, or else, in situations where it is not essential for the provision of our services (such as in the case of supplying you with marketing messages), it is done solely with your cooperation. It is important that you keep in mind, however, that the data privacy rules in the United States may not be as thorough as those in the nation in which you now reside. However, we would be unable to provide our services if they did not include the processing of your personal information in the United States.

The Methods That We Use To Collect Information About You And The Different Sources Of Such Information

In a variety of methods, we will gather information from you as well as information about you.

Interactions That Are Direct; The majority of your personal information comes to us via direct collection from you. For instance, you may choose to provide us with a variety of your Identifiers, Contact Information, Account Profile Information, Commercial Information, Correspondence Information, Health Information, Internet/Electronic Activity Information, and Marketing and Communications Information when you:

• Register for an account on one of our websites;
• Buy things from our website or over the phone;
• Get in touch with us if you have any concerns or comments regarding the products we sell;
• Join one of our mailing lists or agree to receive marketing materials from us in another manner,
• Participate in any of the contests, promotions, or surveys that we host from time to time.

Technology and interactions related; that are fully automated. When you use our websites, we may automatically collect Internet/Electronic Activity Information about your computer, as well as information on the websites you visit and how you navigate them. Cookies, web beacons, server logs, and other similar technologies are utilised in the data collection process here at this website. Visits to other websites that make use of our cookies may also result in the collection of Internet and Electronic Activity Information about you by us. More information may be found in the “Cookies and Tracking” section of this Privacy Policy.

Third parties or sources that are available to the general public In addition to gathering information about you from other sources, such as social media providers, data aggregators, and public databases, we may also get information about you from third parties and other commercially accessible sources. Please be aware that we may combine the many kinds of information about you that we collect and then use that combined information in the ways that are outlined in this Privacy Policy.

How We Make Use of the Information You Provide

We make use of the information you provide about yourself for the following commercial purposes:

Reach out to us. When you connect with us using the links or pages that are offered by the services, such as the “Contact Us” feature, we utilise the personal information that you give, such as your Contact Information, to reply to any questions or comments that you may have.

Shopping. When you make a purchase from our company, we will use the personal information you provide, such as your Contact Information and Commercial Information, to complete the transaction, confirm your order, and ship the items to you. Additionally, we make use of cookies, which are required in order to finish the process of checking out online. Please refer to the “Cookies and Tracking” section of this Privacy Policy for any more information on the way in which we make use of cookies.

Administration. We utilise personal information to undertake business analyses or for other reasons in order to improve the overall quality of our company, our services, and the goods that we offer. We may also use your personally identifiable information in order to administer our services, including conducting investigations into possible violations of our contracts, such as the Terms of Use for this website and any terms and conditions that are associated with our products and services, and in order to comply with our legal obligations.

Detection and Prevention of Fraud as well as Criminal Activity We utilise your personal information to assist prevent and identify fraud and other crimes that may be perpetrated using or against our services. This includes information such as your identifiers, contact information, and information about your activity on the internet and other electronic platforms. This is something that we undertake in order to both safeguard the legal interests we have in preserving our company’s assets and meet the requirements of the law.

IT Security as well as the Operation of the Website We use your personal information, such as your Internet/Electronic Activity Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our information technology systems, including this website. Specifically, we use this information to help us protect your Internet/Electronic Activity Information.

Obligations to Comply with All Legal and Regulatory Requirements We make use of your personal information to ensure that we are in compliance with our many legal and regulatory requirements, which come up on occasion. For instance, if a product is recalled, we may use the Contact Information you provided to send you an alert about it. When you voluntarily choose to supply us with this information, we may additionally collect your Health Information in order to keep a record of any adverse responses to the dietary supplement items we sell.

In addition, if you have chosen to give us permission to use your personal information for marketing purposes, we may use your information in the following ways:

Promotions and Email Newsletters to Subscribe to. If you have accepted to receive certain messages, we will use the personal information that we have collected about you, including your Contact Information, to send you our newsletters, information about our loyalty programme, exclusive offers and promotions, and product news through email. We also could use your personal information to manage our campaigns and our loyalty rewards programme if you give us permission to do so.

Surveys and Message Boards. If you choose to participate in optional services like surveys, polls, contests, or message boards, we will utilise personal information about you, including your identifiers and contact information, to facilitate your participation in these activities. It is possible that we will utilise a third party service provider on occasion in order to carry out these surveys or contests; in the event that this occurs, the company in question will be restricted from using any of your personal information for any other reason.

Last but not least, we may use the information that you supply to us for any of the following extra purposes:

Feedback. We give our customers with product feedback in an aggregated form via the services, using the information that you supply to us on our products and services.

Other Applications for the Information. In addition, with your permission, we may use your personal information in ways that are different from those that were indicated to you at the time we collected it.

Public Forums

Our services include community forums, blogs, and reviews that are all open to the general public. You should be aware that any information you submit in these places can be read, collected, and used by anyone who access them. This is something you should be aware of before you supply any information in these areas. Please get in touch with us at info@daruk.co.uk if you’d want your personally identifiable information removed from our blog or community forum. In rare instances, we may be unable to delete your personal information; if this is the case, we will explain both the circumstances surrounding our inability to delete the information as well as the reasons for our inability to do so.

Third Parties from the Outside. Your personally identifiable information may be shared with third parties for the following restricted business purposes:

Providers of Various Services In order to deliver the services you have requested from us, we may disclose certain of your personally identifiable information to third-party service providers that carry out certain duties or services on our behalf. These include third parties that host our websites, administer our databases, carry out our analyses, send emails on our behalf, handle payments on our behalf (for example, WordPress), transport your orders, offer you with live chat support, or provide various other components of our websites. Service providers are not permitted to use or disclose any of your personal information, unless it is absolutely required for them to carry out the services that we have requested of them.

Analytics. It is possible that we will share your information with third parties so that they can do analytics for us. For example, the services make use of analytics technologies offered by Google in order to assist us in better comprehending the manner in which users interact with the services. On this page, you can find additional information about how Google gathers and utilises information in order to improve its features.

Ensure the safety of our users and our services. If we believe that disclosing your personal information to governmental authorities is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our website’s Terms of Use or other contracts, then we may disclose your information. This may occur if we believe that disclosing your information is necessary or appropriate.

The judicial procedure. To the extent that it is necessary for us to respond to subpoenas, court orders, or other legal process in order to comply with our other legal and regulatory obligations, we may disclose your personal information. This may occur in response to a request for cooperation from law enforcement or a government agency.

Your information may also be shared with third parties under the following additional circumstances:

Transactions. Sharing your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganisation, liquidation, or other transfer of the business or its assets, may at times be necessary for the advancement of our legitimate commercial interests. These transactions include things like a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganisation, liquidation, or other transfer of the business or its assets. When we do this, we will always take precautions to ensure the continued safety of the personal information that you have provided to us.

There Are Other Circumstances. We may also use your personal information in other circumstances; however, we will disclose these additional circumstances to you at the time of collection and, if necessary, get your consent before doing so.

We Provide You Choices

From time to time, we could send you marketing offers or solicitations through email. These could be for products or services. You may sign up to receive promotional emails by sending an email to the following address: info@daruk.co.uk.

You can contact us at info@daruk.co.uk if you would rather not get marketing emails from us, or you can follow the instructions for opting out of receiving marketing emails at the bottom of each marketing email. It is important that you keep in mind that the processing of these requests might take up to ten days.

Your request to opt out of receiving emails from us related to marketing will not apply to messages that you specifically request or to messages that are not related to marketing. Even if you choose not to receive promotional emails from us, for instance, we may still get in touch with you about any transactions you have made via our website.

Adding Your Private Information to the Server. If you have created a user account in connection with one of our services, you may have the ability to review and request changes to some of the information that the Company maintains about you by using the settings associated with your account or by contacting us at info@daruk.co.uk. This is only the case if your account was created in connection with one of our services. We will get back to you regarding your inquiry within the next month. You can ask us for information about whether or not we keep any of your personal information, and we will comply with your request immediately.

Visitors from the EU may find more information about their unique rights in connection to the personal information we keep about them in the section of this Privacy Policy titled “Information Collected from Individuals in the European Union.”

Cookies and online tracking are used.

Together with our business partners, we utilise cookies and other similar technologies to conduct market research, manage our website, monitor our users’ navigation of the site, and collect demographic information about our user base as a whole. Both on an individual basis (that is, reports on your own activity) and on an aggregated basis (reports based on the usage of these technologies by these businesses), we may get reports based on the use of these technologies by these companies (that is, reports of all user activity or of the activity of certain users as a group). Visitors coming from the EU may get extra information about cookies by clicking this link, which will take them to the “Cookies and Tracking Technologies” part of our Privacy Policy.

Cookies may be disabled in most modern web browsers by changing a setting in the preferences menu. Please be aware, however, that if you do not enable cookies on your browser, you may not be able to access all of the benefits that the service has to offer.

Local Storage, such as HTML5, is used by us to keep information about the content you like and your preferences. It’s possible that different browsers will have their own own management tools for uninstalling HTML5. Please be aware that we do not currently support any browser-based Do Not Track (DNT) settings, nor do we participate in any DNT frameworks. Additionally, we do not give any significance to any potential DNT track signals that you may send, nor do we change any of our data collection or use practises in response to such signals.

You have the option to prevent your surfing information from being used for the purpose of delivering advertisements to you by clicking on this link if you do not want this to happen. Please be aware that this does not opt you out of having advertisements presented to you. You will continue to receive generic ads.

It is possible that our services may be displayed together with elements of social media, such as the “Like” button on Facebook. These features may place a cookie on your computer, gather information about which page on our website you are now viewing, and collect your IP address in order to work properly. The Social Media features that you access through our services are either hosted by a third party or hosted directly on our own servers. Your use of these features is controlled by the privacy policy of the company that is providing them to you.

Data Retention

We will only keep your personal information for as long as is necessary (usually seven years), which includes for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes and enforce our agreements. Generally, we will only keep your information for as long as is necessary to fulfil the purposes for which we collected it.

Send us an email at the following address: info@daruk.co.uk if you want to ask us to stop using your information to deliver services to you or if you want us to terminate your account.

Detailed information for those living in California

Your Legal Options. You have the right to take use of the following privileges if you are a California resident:

• You have the right to make a request for us to disclose to you, up to twice a year, the categories of personal information that we have collected about you in the previous 12 months, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we have disclosed for a business purpose or that we have sold about you in the previous 12 months, and the categories of personal information that we have disclosed for a business purpose or that we have sold about you in.

• You have the ability to make a request for us to remove any personal information that we have gathered about you. Be aware that there are some reasons why we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation. These are just some of the reasons why we will not be able to fully address your request.

You can get in touch with us at info@daruk.co.uk, by sending a letter to The Regal Gray Limited at 27,  Old Gloucester Street, London WC1N 3AX if you would like to exercise any of the rights described above, or if you have any questions regarding your rights. Before replying to your inquiry, we reserve the right to do identification checks as necessary. We will not treat you differently in any way, including denying you access to our products or restricting your access to items of a specific price range or quality, if you choose to exercise any of the rights that have been outlined above. After doing the necessary checks, we will respond to your request within 45 calendar days, unless we require further time, in which case we will let you know. We will confirm receipt of your request within 10 business days.

Agent Requests. In line with the laws of California, an authorised representative of yours may submit a request on your behalf, but only after providing evidence of their authority to do so. We reserve the right to ask for confirmation directly from you verifying that the agent is allowed to make such a request or to ask for additional information to authenticate the agent’s identification in the event that we feel the need to exercise this right. It is against the law for an authorised agent to use the personally identifiable information of a consumer, or any information acquired from or about the consumer, for any purpose other than to satisfy the consumer’s requests, for the purpose of verification, or for the goal of preventing fraud.

Disclosures of Personally Identifiable Information. Within the past year, we have shared the following categories of personally identifiable information for the purpose of conducting or facilitating business (such as with our service providers, who are prohibited from using your personal information in any way that is not directly related to providing services to us):

• Disclosure of Identifiers and Contact Information to Service Providers and Affiliates
• The sharing of confidential business information with service providers
• The sharing of sensitive health information with service providers
• Information about activities conducted online or electronically that is shared with service providers

We will never sell any of your personal information, and this includes the personal information of anybody who is less than 16 years old.

Websites operated by third parties

It’s possible that some of our services will include connections to other people’s websites, both for your convenience and for your education. These websites and applications all run independently from us, and we have no influence over the way in which they handle users’ personal information. We strongly suggest that you read the privacy policies of any third-party websites and applications that you use to have a better understanding of the ways in which such entities handle your personal information.

The Methods That We Use To Protect Your Private Information

We keep reasonable security protocols in place to help secure the information you supply to us through our services against accidental or malicious loss, misuse, or disclosure, as well as against unauthorised access, modification, or destruction. In addition, we restrict access to your personal data to those employees, agents, contractors, and other third parties who are required to know this information for business purposes. They are bound by a duty of secrecy and will only treat your personal data in accordance with the instructions that they receive from us.

In addition to the additional precautions that we take, we employ a technology called Secure Sockets Layer, or SSL, to assist protect the transfer of your credit card information over the internet.

The transfer of data via the internet or its storage on a server can never, under any circumstances, be guaranteed to be completely safe. We are unable to guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or accidental disclosure of your personal information even though we make every effort to protect your personal information and your privacy. As a result of this, while we make every effort to protect your personal information and your privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. If you would rather not send your credit card number over the internet, you are more than welcome to give us a call at the toll-free number that is provided on the website that you want to place your order from. You can email us at info@daruk.co.uk if you have any inquiries regarding the safety of your personal information.

Changes to the Terms of Our Privacy Policy

We are committed to protecting your privacy, however we may update this policy at any moment if necessary. If we decide to go forward with this, the revised terms will be posted on this website, and the date that they will take effect will be indicated at the very top of this page. If it is at all feasible, we will email you in advance to let you know about any significant changes. It is your duty to check to see if there have been any changes made to the Privacy Policy and to go over any modifications that have been made.

The Confidentiality of Children

Our company does not provide its services to anyone younger than 18 years old. We do not collect any personally identifying information from anybody under the age of 18 unless we have parental consent. If a parent or guardian discovers that their kid has disclosed such information to us without their permission, they are obligated to get in touch with us using the contact information that is provided further down in this article. If it comes to our attention that a child under the age of 18 has supplied us with personal information, we will promptly erase that child’s information from our records.

Data Obtained from Individuals Residing Within the European Union

Your Legal Options. You are entitled to the following rights in relation to your personal information, as outlined in the General Data Protection Regulation of the European Union:

• Access to your information: You have the right to confirm if and how we use your personal information, why we use it, how long we keep it, with whom we share it, and how long we keep it for. You also have the right to confirm whether and how we use your information. You also have the ability to make a no-cost request for a copy of the information that we hold.
• You have the right to seek a copy of your personal information for your own personal use, including the sharing of such information with other organisations. In addition, you have the right to request that your information be shared.
• You have the right to request that we correct any information about you that you feel is incorrect, misleading, or incomplete. If you believe that we possess personal information about you that is erroneous, then you have the right to request that we update such information in our records.
• You have the right to request that we remove your personal information from our records, and we are required to comply with your request in order to protect your privacy.
• Right to request that we restrict our use of your personal information You also have the right to request that we limit how we use your personal information.
• Right to withdraw consent: If you have provided consent to our use of your personal information, you have the right to withdraw that consent at any time by writing us at info@daruk.co.uk. This right applies only to situations in which you have previously provided consent. It’s possible that we’ll need some time to complete your request, but rest assured that we’ll change your preferences within a fair amount of time—either that, or we’ll let you know there will be a delay and explain why.
• Right to file a complaint with a supervisory authority If you are dissatisfied with the way in which we manage or handle your personal information, you have the right to file a complaint with the data protection supervisory authority in the country in which you reside. For instance, if you are a resident of the United Kingdom, you should get in touch with the office of the Information Commissioner.

Send an email info@daruk.co.uk if you would want to submit a request to exercise any of the rights that were outlined above in this section. Within one month, we shall react to any reasonable request that has been made. It’s possible that we’ll ask you for some more information sometimes. Please be aware that there are certain scenarios in which we may not be able to comply with your request. One of these scenarios is when it is required that we preserve your information in order to fulfil an order or comply with a legal requirement. In the event that we are unable to fulfil the request, we shall communicate the reasons for our inability to do so.

You have the right to file a complaint with the relevant supervisory body in your country if you feel that the way we handled the settlement of your request was inappropriate. You also have the option of going to court to seek a remedy in order to enforce this right.

Information pertaining to Health According to the law, we are obligated to keep records of our customers who report adverse reactions to the dietary supplement items that we sell. Before we gather any information regarding your health or medical issues, we make sure to have your full and unqualified consent beforehand. We shall not disclose this information to any third parties and will use it solely for the purpose of complying with our regulatory and legal responsibilities. You have the ability to revoke your permission at any moment by getting in touch with us in the manner outlined above.

Cookies and other tracking technologies are being used. Together with our business partners, we utilise cookies and other similar technologies to conduct market research, manage our website, monitor our users’ navigation of the site, and collect demographic information about our user base as a whole. The following graphic provides an explanation of the various types of cookies and tracking technologies, as well as our reasons for using them:

You have the option to change your advertising settings here if you do not want the information gathered from your surfing to be used for the purpose of delivering you advertisements. Please be aware that this does not opt you out of having advertisements presented to you. You will still be presented with advertisements of a generic kind.

How to Get in Touch with Us

If you have any questions or concerns concerning this Privacy Policy, or if you would like us to amend any information that we have about you or your preferences, please get in touch with us by using one of the following methods:

Email: info@daruk.co.uk.